Dr. Mark Kasa is a lecturer of Human Resources and Room Division, for Faculty of Hospitality and Tourism Management at UCSI University Sarawak Campus. He holds a Ph.D. from Universiti Malaysia Sarawak specializing in Human Resource Development.
Before joining the academic field, he had more than 10 years of hotel industry experience which includes The Broadmoor Hotel, Colorado Springs USA (a renowned 5 star and 5 diamond hotel) as a Management Trainee. He has also worked in various internationally recognized hotels such Sheraton, Crowne Plaza, Holiday Inn, and Equatorial, where he built his extensive Room Division experiences by helming senior management positions.
Dr. Mark has also held the position of Room Division Manager in a pre-opening hotel by undertaking the development and execution of the successful completion in pre-opening & post opening planning for a hotel in Sarawak. His major involvement in this aspect also included the training and development of new associates and the introduction of the Total Quality Management System for the newly built hotel toward achieving the highest service standards.
The attention to detail, emphasis, and passion is seen in his integration of real life experience and knowledge with his students in all his classes. He is the author of more than 10 publications in journal articles and international conference papers.
His research interests are in human resource development among hotel employees, emotional intelligence, positive organizational experiences such as work engagement and flow at work, with a focused interest in understanding the processes that lead to work performance among the hotel employees.