Executive/ Senior Executive, Visa Processing Unit

Faculty/Department: International Office

Campus: Kuala Lumpur

Responsibilities

You shall report to the Asst. Manager / Manager, VPU or his designated personnel for all duties assigned to you;
You shall provide professional administrative and support to the department and ensure information is up to date and accurate;
You shall check, receive, and submit to the respective person in charge all passport, Student Pass and /or any document received at the VPU Counter. This includes but not limited to checking and receiving of the following document applications:
1. New Student Pass application and application fee
2. Endorsement of Student Pass
3. Renewal of Student Pass application and hardcopy document submission
4. Cancellation and Shortening of Student Pass
5. Transfer of Student Pass (sticker)
6. Special Pass Application
7. Dependent Pass Application
8. Overstay Cases
You will have to scan the documents and upload in to IIS and update necessary information in IIS or any new information system.
To ensure that you follow the International Office SOP timeline for preparation of documents received and for submission.
You shall assist to notify the students once the passport and i-kad is ready.
You shall master the visa processing matter and able to give accurate advice to international students whenever needed.
You shall ensure inquirers are well assisted and welcomed and ensure all enquiries are channel to appropriate venue/person.
You will have to achieve and maintain above satisfactory rating for the counter services rating system.
You shall record all verbal and written correspondence with students on IIS or any new informative system;
You shall be liable for any lost or damage of office entitles (example; passport, keys or safe) under your care;
To provide feedback and report on matters related to student experience and provide suggestions for improvement purpose.
To prepare reports within the time given by the supervisor.
To work flexibly as part of a team and participate fully in the development of the Unit
You are required to work and on standby (after working hours and weekend) as and when it is necessary and required by your superior.
To perform all other duties that may be assigned to you by your supervisor from time to time.

Requirements

Minimum with a Diploma
At least 2 years of relevant working experience
Excellent communication skills.
Pro-active and self-motivated, with the ability to work independently as well as participate within the team
Self-discipline and honest
Able to work under pressure and meet deadlines and possess a mature attitude
Strong communication, presentation and interpersonal skills and abilities.

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Deadline: 30 Nov 2023 | Last Update: 21 Jun 2022

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