F&B Supervisor (Springhill)

Responsibilities

As a Food and Beverage Supervisor you are responsible to provide professional and customer focused service to our Guests, ensuring their dining will become a memorable experience and your role will include key responsibilities such as: 

• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel. 
• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests. 
• Practice good customer relations and attend to customer complaints and queries satisfactorily. 
• Ensure the Outlet is set-up for service and supervise for a smooth operation. 
• Direct and supervise the service team to ensure that all duties are performed as per standards. 
• Ensure that all colleagues have received adequate training to perform their duties. 
• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available.  
• Actively use up selling techniques by exceeding guest expectations and to increase revenue.

Requirements

• At least a Diploma in the hospitality field
• Minimum two years of working experience in a similar role.
• Possess good knowledge in both written and spoken English.
• Previous experiences in leadership and supervisory roles will be an added advantage.