Front Office Assistant

Front Office Assistant

Faculty/Department: UCSI Hotels Sdn Bhd
Campus: Kuala Lumpur


Responsibilities
  • Responsible for providing friendly, welcoming and efficient service to all hotel guests, in line with the hotel's vision and values on customer satisfaction.
  • Respond courteously to guests’ requests, play a part in the general running of the reception desk.
  • Assist Room Division Manager to maintain a smooth room bookings service.
  • Undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
  • Build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
  • Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
  • Responsible for accurate and efficient accounts and guest billing processes.
  • Undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
  • Ensure that all reservations and cancellations are processed efficiently.
  • Report any maintenance, breakage or cleanliness problems to the relevant manager.
  • Undertake any other ad-hoc duties (bar and restaurant work) relevant to the post, as and when required.


Requirements
  • Candidates must possess a minimum SPM qualification.
  • Candidates must possess a positive and professional attitude.
  • Candidates must be able to work under pressure and meet deadlines, possess a mature attitude and a good team player.
  • Candidates must possess high standards of dress and presentation.
  • Candidates must possess good administrative skills and the ability to use email and booking systems.



Dateline: 30-Sep-2019
Last Update: 11-Jun-2019