Restaurant Hostess (Malaysian Nationality)

Restaurant Hostess (Malaysian Nationality)

Faculty/Department: UCSI Hotels Sdn Bhd
Campus: Kuala Lumpur

The restaurant hostess is the first employee to interact with arriving guests as they enter the restaurant. He/She should ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.

Welcome the guests by greeting them as per the standards and respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.


Responsibilities
  • Greet guests and determine the number in their party. 
  • Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. 
  • Move and arrange tables, chairs, and settings and organize seating for groups with special needs. 
  • Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. 
  • Check menus to ensure they are current, clean, plentiful, and wrinkle-free. 
  • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. 
  • Monitor dining rooms for seating availability, service, safety, and well being of guests.
  • Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. 
  • Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. 
  • Welcome and acknowledge all guests according to company standards.
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette. 
  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. 
  • Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. 
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. 
  • Perform other reasonable job duties as requested by Supervisors.


Requirements
  • A Degree/Diploma in Hotel Management and/or Certificate in Hospitality related field.
  • Strong customer skills.
  • Ability to be flexible and to multitask.
  • Possess enthusiastic spirit.
  • A friendly and an outgoing disposition.
  • Smart and energetic personality.
  • Ability to communicate effectively.
  • Possess interpersonal and problem solving skills.



Deadline: 30-Apr-2020
Last Update: 03-Mar-2020