Publications (past 5 years)

1. Jehanzeb, K., Ahmed, S., & Amin, M. (2026). Well-being HRM and organizational citizenship behavior: the roles of employee happiness and engaging leadership. South Asian Journal of Business Studies, 1-18.

2. Islam, M. T., Kumar, J., Konar, R., Amin, M., Ragavan, N. A., & Cobanoglu, C. (2026). The friend-foe paradox of ChatGPT in hospitality and tourism education: a systematic literature review and future research directions. Journal of Teaching in Travel & Tourism, 1-28.

3. Yongqin, C., Al-haimi, B., Amin, M., Cobanoglu, C., & Yajie, Z. (2025). Exploring virtual reality and augmented reality applications in tourism destination research: a systematic literature review and directions for future research. Journal of Hospitality and Tourism Insights, 1-22.

4. Amin, M., Parvez, M.O., Rasool, S., Aureliano-Silva, L., and Dang, A. (2025), "Human–robot interaction attributes at the restaurants: will it enhance revisit intentions?", Journal of Hospitality and Tourism Technology, Vol. 16 No. 5, pp. 1024–1045.

5. Memon, Y.P., Syed, O.R., Amin, M., Umrani, W.A., and Cobanoglu, C. (2025), "Abusive supervision and my reaction. Am I a compassionate nurse?", International Journal of Workplace Health Management, Vol. ahead-of-print No. ahead-of-print.

6. Parvez, M.O., Kim, W.G., Amin, M., Lasisi, T.T. and Dang, A. (2025), "QR code usage and tipping behavior: does gender influence consumer decisions in limited-service restaurants?", British Food Journal, Vol. 127 No.8, pp.2849–2867.

7. Chan, S., Amin, M., Rasool, S. and Syed, O.R. (2025), "From click to confirmation. The effect of hotel website quality and online reviews in fostering booking intentions", International Journal of Quality and Service Sciences, Vol. 17 Issue No.2, pp. 232-254.

8. Herjanto, H., Amin, M. & Cobanoglu, C. (2025). Should I Use ChatGPT Travel Insurance Recommendations? A Dual‐Process Theory Perspective, International Journal of Consumer Studies, Vol. 49 Issue 2, pp e70044.

9. Della Corte, V., Amin, M., Sepe, F., Luongo, S. and Cobanoglu, C. (2025), "Exploring the impact of environmental management on sustainable concerns in restaurants", British Food Journal, Vol. 127 No. 6, pp. 2147-2168.

10. Islam, M.S., Amin, M. and Karatepe, O.M. (2025), "Driving competence across sectors: high-involvement work practices and creative self-efficacy in public and private organizations", International Journal of Quality and Service Sciences, Vol. 17 No. 1, pp. 127-149.

11. Rasool, S., Tariq, H., Amin, M., Mubushar, M. and Cobanoglu, C. (2025), "Dark tourism, thana tourism, and ghost tourism: a bibliometric visualization review for the last 23 years (2000–2023)", Journal of Hospitality and Tourism Insights, Vol. 8 No. 3, pp. 937-966.

12. Islam, Md. T., Herjanto, H., Kumar, J. & Amin, M. (2025). Online Travel Reviews and Tourist Destination Choices: An Extension of the Information Adoption Model. Tourism Review International, Vol. 29, pp.17-32.

13. Herjanto, H., Amin, M., Ali, F., Cobanoglu, C, & Djalil, M.A. (2024). Tourist acceptance of using ride-sharing services in a tourism destination: hedonia vs eudaimonia and technophilia vs technophobia. International Journal of Tourism Cities, Vol. ahead-of-print No. ahead-of-print.

14. Rani, H., Syed, O.R., Amin, M., Umrani, W.A. and Herjanto, H. (2024), "Should I voice to improve workplace practices?", Business Process Management Journal, Vol. 30 No. 6, pp. 1895-1915.

15. Hedley, T., Porco, B., Keiningham, T.L., Aksoy, L., Statuto, L.A. and Amin, M. (2024), "Beyond apples and oranges: unraveling the complexity in corporate sustainability reporting", Journal of Service Management, Vol. 35 No. 4, pp. 512-524.

16. Rezaei, S., Amin, M., & Herjanto, H. (2024). Pay-per-click (PPC) advertising and continuous banking service intentions. Journal of Financial Services Marketing, Vol.29, pp.1542–1558.

17. Herjanto, H., Amin, M. and Fatimah, C.E. (2024), "Does knowledge collecting and donating enhance a bank's salesperson performance?" Business Process Management Journal, Vol. 30 No. 1, pp. 183-198

18. Herjanto, H., Garza, R.F. and Amin, M. (2024), "LGBTQ hotel selection criteria: a thematic analysis method", Journal of Hospitality and Tourism Insights, Vol. 7 No. 4, pp. 2199-2215.

19. Saldivar, R., Amin, M. & Herjanto, H. (2024). Do materialism and shopping enjoyment impact luxury brand purchase intention? Asian Journal of Business Research, Vol. 14 Issue 3. Pp.9-27.

20. Herjanto, H., Purinton, E.F., Amin, M. & Linde II, E.L. (2024). Secondhand clothing purchase intentions: Generation Z’s perspective. Journal of Global Responsibility. Vol. 53 No.1, pp. 53-72.

21. Islam, M.S., Amin, M., Feranita, F. and Winterton, J. (2024), "Coming to work with an illness: the role of high-involvement work systems and individual competence on presenteeism", Employee Relations, Vol. 46 No. 3, pp. 566-584.

22. Amin, M. and Herjanto, H. (2023), "Should I donate secondhand clothes? Cognitive, affective, and conative model during the COVID-19 pandemic", Journal of Social Marketing, Vol. 13 No.2, pp. 149 - 171.

23. MO Parvez, M.O., Lasisi, T.T., Amin, M., Dang, A., Cobanoglu, C. (2024). Does Customers’ Intention to Use QR Codes Impact Restaurant Tipping Behaviors?. Journal of Culinary Science & Technology, 23:3, pages 349-353.

24. Djalil, M., Amin, M., Herjanto, H., Nourallah, M., & Öhman, Peter (2023). The importance of entrepreneurial leadership in fostering bank performance. International Journal of Bank Marketing. Vol. 41 No. 4, pp. 926-948.

25. Islam, M.S., Amin, M., Feranita, F., & Karatape, O.M. (2023). High-involvement work practices, work engagement and their effects on bank employees’ turnover intentions: The moderating role of functional competence. International Journal of Bank Marketing. Vol. 41 No.6, pp. 1360 – 1388.

26. Nourallah, Mustafa; Öhman, Peter; Amin, Muslim (2023). No trust, no use: how young retail investors build initial trust in financial robo-advisors", Journal of Financial Reporting and Accounting. Vol. 21 No. 1, pp. 60-82.

27. Al Otaibi, S.M., Amin, M., Winterton, J., Bolt, E.E.T. and Cafferkey, K. (2023), "The role of empowering leadership and psychological empowerment on nurses’ work engagement and affective commitment", International Journal of Organizational Analysis, Vol. 31 No. 6, pp. 2536-2560.

28. Jiang, F., Kok Wei, K., Ng, S. P., Amin, M., Herjanto, H., & Liu, J. (2023). How blockchain technology hyperautomatically affects corporate performance by green supply chain? Enterprise Information Systems, 17 (10), 2204305.

29. Herjanto, H., Amin, M., Burke, M.M.,& Burke, M.J (2023). UNDERGRADUATE MARKETING STUDENT RETENTION: THE ROLE OF PERSONAL VALUES, Marketing Education Review, Vol.33 No.4, pp. 303 – 319.

30. Ho, Ree Chan & Amin, Muslim. (2023). Exploring the role of commitment in potential absorptive capacity and its impact new financial product knowledge: a social media banking perspective. Journal of Financial Services Marketing. Vol. 28 No.3, pp. 585 – 598.

31. Herjanto, H., Amin, M, & Mahfooz, Y. (2022). Consumer research during the Covid-19 pandemic: A systematic review. Nankai Business Review International. Vol. 13 No. 4, pp. 587-629.

32. Islam, Md. S., & Amin, M., Karatepe, O.M., & Herjanto, H. (2022). Leader-member exchange, work-family enrichment and their effects on mental health: The moderating role of remote e-work. International Journal of Workplace Health Management. Vol. 15 No. 6, pp. 657-676

33. Herjanto, H., Amin, M, & Karmagatri, M. (2023). A Systematic Review on Halal Cosmetic Consumption: Application of Theory Method Context – Attributes Decision Outcome Framework. Journal of Islamic Accounting and Business Research. Vol. 14 No. 1, pp. 58-79.

34. Thi Thao Hien Bui, Manimekalai Jambulingam & Muslim Amin (2022). A literature review of franchisee performance: Insights for further research, Cogent Business & Management, 9:1, 2044573.

35. Herjanto, H., Amin, M., Okumus, F. and Cobanoglu, C. (2022), "Airline service: low-cost-carriers (LCCs) failure and passenger emotional experience", Tourism Review, Vol. 77 No. 3, pp. 945-963.

36. Herjanto, H. and Amin, M. (2022), "Customer personal values of hygiene product consumption: a means-end analytic approach", Young Consumers, Vol. 23 No. 1, pp. 112-128.

37. Panchapakesan, P., Amin, M. and Herjanto, H. (2022), "How luxury restaurants will enhance the concept of guest delight", Journal of Hospitality and Tourism Insights, Vol. 5 No. 2, pp. 311-330.

38. Hazira, M.N., Alagas, E.N., Amin, M., Zamzuri, N.H. and Zairul, M.M. (2022), "The best practice of marketing strategies for the Malaysian business event industry from experts' perspective", Journal of Hospitality and Tourism Insights, Vol. 5 No. 2, pp. 413-434.

39. Gu, M., Li Tan, J.H., Amin, M., Mostafiz, M.I. and Yeoh, K.K. (2022), "Revisiting the moderating role of culture between job characteristics and job satisfaction: a multilevel analysis of 33 countries", Employee Relations, Vol. 44 No. 1, pp. 70-93.

40. M Butt, MM., Huisman, J., Hussian, D., Alam, M., & Amin, M (2024). Antecedents and consequences of students’ attitudes towards internationally accredited business schools: a signalling theory perspective. Journal of Marketing for Higher Education.

41. Islam, Md. S., & Amin, M. (2022). A systematic review of human capital and employee well-being: putting human capital back on the track. European Journal of Training Development. Vol. 46 No. 5/6, pp. 504-534.

42. Kamaludin, M.F., Xavier, J.A. and Amin, M. (2022), "Social entrepreneurial sustainability during the COVID-19 pandemic", Social Enterprise Journal, Vol. 18 No. 2, pp. 344-363

43. Amin, M., Ryu, K., Cobanoglu, C., & Nizam, A. (2021). Determinants of online hotel booking intentions: website quality, social presence, affective commitment, and e-trust. Journal of Hospitality Marketing & Management, 30(7), 845-870.

44. Herjanto, H., Amin, M., & Purington, EF. (2021). Panic buying: The effect of thinking style and situational ambiguity, Journal of Retailing and Consumer Services, Volume 60, 102455.

45. Ho, R.C., Amin, M., Ryu, K. and Ali, F. (2021), "Integrative model for the adoption of tour itineraries from smart travel apps", Journal of Hospitality and Tourism Technology, Vol. 12 No. 2, pp. 372-388.

46. Amin, M., Ryu, K., Cobanoglu, C., Rezaei, S., & Wulan, MM. (2021) Examining the Effect of Shopping Mall Attributes in Predicting Tourist Shopping Satisfaction and Behavioral Intentions: Variation across Generation X and Y, Journal of Quality Assurance in Hospitality & Tourism, 22:3, 367-394.

47. Kamaludin, M.F., Xavier, J.A., & Amin, M. (2021). Social Entrepreneurship and Sustainability: A Conceptual Framework, Journal of Social Entrepreneurship, 15(1), 26-49.

48. Ali, F., Dogan, S., Amin, M., Hussain, K., & Ryu, K. (2021) Brand anthropomorphism, love and defense: does attitude towards social distancing matter?, The Service Industries Journal, 41:1-2, 58-83.

49. Muneeb, D., Tehseen, S., Amin, M., Kader, F. and Latif, K.F. (2021), "Internal marketing strategies in United Arab Emirates higher education", Journal of Enterprise Information Management, Vol. 34 No. 6.

50. Herjanto, H. and Amin, M. (2020), "Repurchase intention: the effect of similarity and client knowledge", International Journal of Bank Marketing, Vol. 38 No. 6, pp. 1351-1371.

51. Azis, N., Amin, M., Chan, S. and Aprilia, C. (2020), "How smart tourism technologies affect tourist destination loyalty", Journal of Hospitality and Tourism Technology, Vol. 11 No. 4, pp. 603-625.

52. Rasoolimanesh, S.M., Iranmanesh, M., Amin, M., Hussain, K., Jaafar, M. and Ataeishad, H. (2020), "Are functional, emotional and social values interrelated? A study of traditional guesthouses in Iran", International Journal of Contemporary Hospitality Management, Vol. 32 No. 9, pp. 2857-2880.

53. Al Otaibi, S.M., Amin, M. and Winterton, J. (2020), "Does emotional intelligence and empowering leadership affect psychological empowerment and work engagement?", Leadership & Organization Development Journal, Vol. 41 No. 8, pp. 971-991.

54. Shahijan, M.K., Rezaei, S., & Muslim Amin (2018). Qualities of effective cruise marketing strategy: Cruisers’ experience, service convenience, values, satisfaction and revisit intention. International Journal of Quality & Reliability Management, Vol. 35(10, p.2304-2327.

55. Tabrani, M, Amin, M., & Nizam, A. (2018). Trust, commitment and customer intimacy in Islamic banking relationships. International Journal of Bank Marketing, Vol. 36 (5), p.823- 848.

56. Khurshid, A., Amin, M., & Ismail, WKW (2018). Total Quality and Social Responsible Management (TQSR-M): An Integrated Conceptual Framework. Benchmarking: An International Journal, Vol. 25 (8), p.2566-2588.

57. Amin, M., Al-Dakhil, A.M., & Rezaei, S., Wu, C., Cobanoglu, C. (2017). The structural relationship between TQM practices, employee satisfaction and hotel performance. International Journal of Contemporary Hospitality Management, Vol. 29 Issue No.4, pp.1256-1278.

58. Rezaei, S., Kalantari, M., Amin, M., & Ismail, WKW. (2016). Determinants of App-Stores Continuance Behavior: a PLS Path Modeling Approach. Journal of Internet Commerce, Vol.15 No.4, p.408-440.

59. Rezaei, S., Amin, M., Moghaddam, M., & Mohamed, N. (2016). 3G post adoption users experience with telecommunication services: A partial least squares (PLS) path modeling approach. Nankai Business Review International, Vol. 7 Iss. 3, pp.361-394.

60. Amin, M. (2016). Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty. International Journal of Bank Marketing, Vol.34 Iss.3, p. 280-306.

61. Amin, M., Ramayah, T., Al-Dakhil, A.M., Aznur Kaswari (2016). Market orientation as mediating variable in the relationship between entrepreneurial orientation and SMEs performance. Nankai Business Review International, Vol.7 Iss.1, p. 39-59.

62. Shahijan, M. K., Rezaei, S., & Amin, M. (2016). International students’ course satisfaction and continuance behavioral intention in higher education setting: an empirical assessment in Malaysia. Asia Pacific Education Review, 17(1), 41-62.

63. Ali, F., Amin, M., Ryu, K. (2016). The role of physical environment, price perceptions and customer emotions in developing customer satisfaction in Chinese resort hotels. Journal of Quality Assurance in Hospitality & Tourism, Vol. 17, Iss. 1, pp. 45-70.

64. Rezeai, S., Ali, F., Amin, M., and Jayashree (2016). Online impulse buying of tourism products: the role of website personality, utilitarian and hedonic web browsing. Journal of Hospitality and Tourism Technology, Vol. 7, Iss. 1, pp. 60 – 83.

65. Ali, F., Amin, M., & Cobanoglu, C. (2016). An integrated model of service experience, emotions, satisfaction and price acceptance: An empirical analysis in the Chinese Hospitality industry. Journal of Hospitality Marketing and Management, Vol. 25 Iss.4, p.449-475.

66. Amin, M., (2015). The effect of entrepreneurship orientation, learning orientation on SMEs performance. Journal of International Business and Entrepreneurship Development, Vol. 8 No.3, pp. 215-230.

67. Moghaddam, H.A., Rezaei, S., and Amin, M. (2015), “Examining job seekers’ perception and behavioral intention toward online recruitment: a PLS path modeling approach”, Journal of Global Business Advancement, Vol.3 No.8, pp.305-326.

68. Amin, M., Uthamaputhran, S., and Ali, F., (2015), “The effectiveness of green product positioning and marketing strategies towards purchase intention in Malaysia”, International Journal of Innovation and Learning, Vol.17 No.4, pp.516-528.

69. Amin, M., Rezaei, S., & Tavana, F.S. (2015), Gender differences and consumer’s repurchase intention: the impact of trust propensity, usefulness and ease of use for implication of innovative online Retailing, International Journal of Innovation and Learning, Vol.17 No. 2, pp. 217-233.

70. Amin, M., Rezaei, S., & Maryam, A. (2014), User Satisfaction with Mobile Websites: The impact of perceived usefulness (PU), perceived ease of use (PEOU) and trust, Nankai Business Review International, Vol. 5 Iss.3, pp.258-274.

71. Ali, F., and Amin, M. (2014), “The influence of physical environment on emotions, customer satisfaction and behavioral intentions in Chinese resort hotel industry”, Journal of Global Business Advancement, Vol. 7 No. 3, pp.249-266.

72. Yuan Zhou, and Amin, M. (2014). Factors affecting online brand community commitment: A conceptual model and framework, Journal of Technology Management in China, Vol. 9 No.1, pp. 24-36.

73. Rezaei, S., Amin, M., & Ismail, W.K.W. (2014). Examining repurchase intention of experienced online shoppers: An empirical study on post adopted online Shoppers, International Journal of Retail and Distribution Management, Vol. 42 Iss.5, pp. 390-421.

74. Amin, M., Khairuzzaman Wan Ismail, W., Zaleha Abdul Rasid, S., & Daverson Andrew Selemani, R. (2014). The impact of human resource management practices on performance: Evidence from a Public University. The TQM Journal, 26(2), 125-142.

75. Amin, M. and Zahora Nasharuddin, S. (2013), "Hospital service quality and its effects on patient satisfaction and behavioural intention", Clinical Governance: An International Journal, Vol. 18 No. 3, pp. 238-254

76. Amin, M., Yahya, Z., Ismayatim, W.F.A., Nasharuddin, S.Z., & Kassim, E. (2013). “Service quality dimension and customer satisfaction: An empirical study in the Malaysian hotel industry”. Services Marketing Quarterly, Vol. 34, pp.1–11.

77. Sajad Rezaei, and Amin, M. (2013). Factors influencing online repurchase behavioral intention of university students in Malaysia. Journal for Global Business Advancement, Vol. 6 No. 2, pp.92-119.

78. Amin, M., Zaidi Isa, and Rodrigue Fontaine (2013),"Islamic Banks: Contrasting the drivers of customer satisfaction, image, trust, and loyalty of Muslim and Non-Muslim customers in Malaysia". International Journal of Bank Marketing, Vol. 31 Iss. 2, pp.79-97.

79. Amin, M., Zaidi Isa., & Rodrigue Fontaine (2011), “The role of customer satisfaction in enhancing customer loyalty in Malaysian Islamic banking”. The Service Industries Journal, Vol. 31, Issue 9-10, pp. 1519-1532.

80. Amin, M., and Zaidi Isa (2008), “An examination of the relationship between service quality perception and customer satisfaction: A SEM approach towards Malaysian Islamic banking.” International Journal of Islamic Middle Eastern Finance and Management, Vol. 1 No. 3, pp. 191-209.