Ticketing Manager

Responsibilities

• Manage the end-to-end ticketing operations, including ticketing sales and distribution.
• Create and execute plans to optimise ticket sales, manage inventory and enhance the customer experience.
• Ensure efficient allocation of tickets, manage ticket availability and prevent overbooking or under-utilisation of inventory.
• Negotiate fares, contracts, and commissions with suppliers or travel partners to secure competitive rates.
• Handle customer inquiries, complaints and ensure a positive ticketing experience.
• Collaborate with various stakeholders, including airlines, hotels, travel partners and internal departments to ensure smooth business processes.
• Managing and mentoring ticketing staff, providing guidance and support to ensure efficient operations.
• Track sales data, analyse trends and generate reports to support decision-making.
• Implement quality assurance measures and process improvements for ticketing operations.
• Manage agent debit memo reconciliation and billing.
• Ensure compliance and keep up to date with the relevant regulations and company policies related to ticketing and travel.

Requirements

• At least a Bachelor's degree in a related field.
• At least 5 years of relevant working experience.
• Have at least 3 years of experience as a Ticketing Executive.
• Experience and have obtained a certificate in either one of the ticketing systems, such as IATA, Amadeus and Sabre)
• Excellent knowledge of the ticketing system.
• Strong knowledge of airline ticketing rules, fare calculations, refunds, exchanges and reissues.
• Pro-active and self-motivated, with the ability to work independently as well as participate within the team.
• Able to work under pressure and meet deadlines, possess a mature attitude and be a good team player.
• Strong communication, presentation and interpersonal skills and abilities.
• Possess own transport.