Executive

Executive

Faculty/Department: Registrar Office
Campus: Kuala Lumpur


Responsibilities
  • To ensure and provide quality counter service to internal and external customers.
  • To process documents through over the counter submission:
    • Receives processes and verifies the accuracy of documents received.
  • Update and/or upload processed documents in Student Database Management System (IIS – Integrated Information System).
  • Understand the customers’ request and initiates required and appropriate action in response to the requests.
  • Obtain and examine all relevant information pertaining to customer’s grievances to assess validity of complaints before presenting to supervisor for next cause action.
  • Participates and provides expertise as a member of the customer service’s team.
  • Review the quality of the customer service provided and recommends changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the Registrar’s Office as a whole.
  • Provides back-up support to other staff members in Registrar’s Office in the performance of job duties as required.
  • Supports/participates in the organization’s Continuous Improvement Program.
  • Provides activity/statistical summary reports in departmental meeting.
  • Handling convocation and rehearsal matters.
  • Perform any other duties may be assigned by your supervisor from time to time.


Requirements
  • Minimum Degree holder.
  • Minimum 3-4 years working experience.
  • Excellent communication skills.
  • Pro-active and self-motivated, with the ability to work independently as well as participate within the team.
  • Able to work under pressure and meet deadlines, possess a mature attitude and a good team player.
  • Strong communication, presentation and interpersonal skills and abilities.



Deadline: 30-Jun-2021
Last Update: 30-Apr-2021