Executive

Responsibilities

• To ensure and provide quality counter service to internal and external customers.
• To process documents through over the counter submission:
  • Receives processes and verifies the accuracy of documents received.

• Update and/or upload processed documents in Student Database Management System (IIS – Integrated Information System).
• Understand the customers’ request and initiates required and appropriate action in response to the requests.
• Obtain and examine all relevant information pertaining to customer’s grievances to assess validity of complaints before presenting to supervisor for next cause action.

• Participates and provides expertise as a member of the customer service’s team.

• Review the quality of the customer service provided and recommends changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the Registrar’s Office as a whole.

• Provides back-up support to other staff members in Registrar’s Office in the performance of job duties as required.
• Supports/participates in the organization’s Continuous Improvement Program.
• Provides activity/statistical summary reports in departmental meeting.
• Handling convocation and rehearsal matters.
• Perform any other duties may be assigned by your supervisor from time to time.

Requirements

• Minimum Degree holder.
• Minimum 3-4 years working experience.
• Excellent communication skills.
• Pro-active and self-motivated, with the ability to work independently as well as participate within the team.
• Able to work under pressure and meet deadlines, possess a mature attitude and a good team player.
• Strong communication, presentation and interpersonal skills and abilities.