Executive
Faculty/Department: International Office
Campus: Kuala Lumpur
Responsibilities
- You shall report to the Head of International Office (IO), or his designated personnel for all duties assigned to you
- You shall provide professional administrative and support to the department and ensure information is up to date and accurate
- You shall check, receive, process and ensure all passport, Student Pass and /or any document related are processed and managed within the stipulated timeframe. This includes but not limited to checking and receiving of the following document applications:
- New Student Pass application and application fee
- Endorsement of Student Pass
- Renewal of Student Pass application and hardcopy document submission
- Cancellation and Shortening of Student Pass
- Transfer of Student Pass (sticker)
- Special Pass Application
- Dependent Pass Application
- Overstay Cases
- Front desk transaction - Passport submission for student pass endorsement, renewal, transfer, cancellation and Special Pass and Dependent Pass ;
- Scan document and upload in to IIS and update necessary information in IIS or any new information system;
- Notify the students once the passport and i-kad is ready;
- Monitor and report the process status promptly to your supervisor.
- You shall liaise with Student Enrollment Centre (SEC), RO and AO for necessary documents for VAL application or rejected cases, and complete the case within the stipulated timeframe
- You shall liaise with the student and faculty for Renewal Student Pass application or rejected cases, and complete the case within the stipulated timeframe
- You shall initiate and maintain good relations with the authorities such as the Education Malaysia Global Services (EMGS), Malaysia Immigration Department (MID), Police Department, and Embassies/High Commissions in Malaysia
- You shall master the visa processing matter and able to give accurate advice to international students whenever needed
- You shall ensure inquirers are well assisted and welcomed and ensure all enquiries are channel to appropriate venue/person
- You shall inform the students on the progress (if needed) and follow-up cases via different and approved manners of communication (such as calls, sms and email)
- You shall record all verbal and written correspondence with students on IIS or any new informative system
- To keep systematic and up to date record on submission & receiving of the passports and relevant documents
- You shall be liable for any lost or damage of office entitles (example; passport, keys or safe) under your care
- To provide periodical record and report on matters related for review and improvement purpose
- To work flexibly as part of a team and participate fully in the development of the Unit
- You are required to work and on standby (after working hours and weekend) as and when it is necessary and required by your superior
- To perform all other duties that may be assigned to you by your supervisor from time to time
Requirements
- Minimum Degree holder.
- Minimum 3-4 years working experience.
- Excellent communication skills.
- Pro-active and self-motivated, with the ability to work independently as well as participate within the team.
- Able to work under pressure and meet deadlines, possess a mature attitude and a good team player.
- Strong communication, presentation and interpersonal skills and abilities.
Deadline: 31 Dec 2021 | Last Update: 06 Jul 2021