APPLY NOW Apply NowVirtual Tour VIRTUAL TOUR

Executive

Executive

Faculty/Department: International Office

Campus: Kuala Lumpur



Responsibilities

  1. You shall report to the Head of International Office (IO), or his designated personnel for all duties assigned to you
  2. You shall provide professional administrative and support to the department and ensure information is up to date and accurate
  3. You shall check, receive, process and ensure all passport, Student Pass and /or any document related are processed and managed within the stipulated timeframe. This includes but not limited to checking and receiving of the following document applications:
    1. New Student Pass application and application fee
    2. Endorsement of Student Pass
    3. Renewal of Student Pass application and hardcopy document submission
    4. Cancellation and Shortening of Student Pass
    5. Transfer of Student Pass (sticker)
    6. Special Pass Application
    7. Dependent Pass Application
    8. Overstay Cases
    9. Front desk transaction - Passport submission for student pass endorsement, renewal, transfer, cancellation and Special Pass and Dependent Pass ;
    10. Scan document and upload in to IIS and update necessary information in IIS or any new information system;
    11. Notify the students once the passport and i-kad is ready;
    12. Monitor and report the process status promptly to your supervisor.
  4. You shall liaise with Student Enrollment Centre (SEC), RO and AO for necessary documents for VAL application or rejected cases, and complete the case within the stipulated timeframe
  5. You shall liaise with the student and faculty for Renewal Student Pass application or rejected cases, and complete the case within the stipulated timeframe
  6. You shall initiate and maintain good relations with the authorities such as the  Education Malaysia Global Services (EMGS), Malaysia Immigration Department (MID), Police Department, and Embassies/High Commissions in Malaysia
  7. You shall master the visa processing matter and able to give accurate advice to international students whenever needed
  8. You shall ensure inquirers are well assisted and welcomed and ensure all enquiries are channel to appropriate venue/person
  9. You shall inform the students on the progress (if needed) and follow-up cases via different and approved manners of communication (such as calls, sms and email)
  10. You shall record all verbal and written correspondence with students on IIS or any new informative system
  11. To keep systematic and up to date record on submission & receiving of the passports and relevant documents
  12. You shall be liable for any lost or damage of office entitles (example; passport, keys or safe) under your care
  13. To provide periodical record and report on matters related for review and improvement purpose
  14. To work flexibly as part of a team and participate fully in the development of the Unit
  15. You are required to work and on standby (after working hours and weekend) as and when it is necessary and required by your superior
  16. To perform all other duties that may be assigned to you by your supervisor from time to time


Requirements

  • Minimum Degree holder.
  • Minimum 3-4 years working experience.
  • Excellent communication skills.
  • Pro-active and self-motivated, with the ability to work independently as well as participate within the team.
  • Able to work under pressure and meet deadlines, possess a mature attitude and a good team player.
  • Strong communication, presentation and interpersonal skills and abilities.

Deadline: 31 Dec 2021 | Last Update: 06 Jul 2021

Want to know more? Contact us today to find out more.