Faculty/Department: UCSI Hotels Sdn Bhd
As a Food and Beverage Supervisor you are responsible to provide professional and customer focused service to our Guests, ensuring their dining will become a memorable experience and your role will include key responsibilities such as:
- Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel.
- Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests.
- Practice good customer relations and attend to customer complaints and queries satisfactorily.
- Ensure the Outlet is set-up for service and supervise for a smooth operation.
- Direct and supervise the service team to ensure that all duties are performed as per standards.
- Ensure that all colleagues have received adequate training to perform their duties.
- Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available.
- Actively use up selling techniques by exceeding guest expectations and to increase revenue.
- At least a Diploma in the hospitality field
- Minimum two years of working experience in a similar role.
- Possess good knowledge in both written and spoken English.
- Previous experiences in leadership and supervisory roles will be an added advantage.