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F&B Supervisor (Springhill)

F&B Supervisor (Springhill)

Faculty/Department: UCSI Hotels Sdn Bhd

Campus: Springhill



Responsibilities

As a Food and Beverage Supervisor you are responsible to provide professional and customer focused service to our Guests, ensuring their dining will become a memorable experience and your role will include key responsibilities such as: 

  • Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel. 
  • Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests. 
  • Practice good customer relations and attend to customer complaints and queries satisfactorily. 
  • Ensure the Outlet is set-up for service and supervise for a smooth operation. 
  • Direct and supervise the service team to ensure that all duties are performed as per standards. 
  • Ensure that all colleagues have received adequate training to perform their duties. 
  • Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available.  
  • Actively use up selling techniques by exceeding guest expectations and to increase revenue.


Requirements

  • At least a Diploma in the hospitality field
  • Minimum two years of working experience in a similar role.
  • Possess good knowledge in both written and spoken English.
  • Previous experiences in leadership and supervisory roles will be an added advantage. 

Deadline: 31 Oct 2022 | Last Update: 22 Sep 2021