Guest Service Assistant (KL)

Responsibilities

• Responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction.
• To respond courteously to guests’ requests, play a part in the general running of the reception desk.
• Help the Room Division Manager to maintain a smooth room bookings service and ensure reservations and cancellations are recorded and processed efficiently. 
• To undertake front-of-house duties, including meeting, greeting, and attending to the needs of guests, to ensure a superb customer service experience.
• To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
• To report any maintenance, breakage or cleanliness problems to the relevant manager.
• To administer the general petty cash system and float in an accurate manner.
• To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post, as and when required.

Requirements

• At least SPM qualification
• Must present a positive and professional attitude at all times.
• Able to work under pressure and meet deadlines, possess a mature attitude, and am a good team player.
• A friendly and welcoming approach
• High standards of dress and presentation
• Ability to remain calm during difficult situations or in a very busy environment
• The ability to work unsupervised
• Excellent interpersonal skills, including a pleasant telephone manner
• Good administrative skills and the ability to use email and booking systems
• Good team working skills.