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Guest Service Assistant (KL)

Guest Service Assistant (KL)

Faculty/Department: UCSI Hotels Sdn Bhd

Campus: Kuala Lumpur



Responsibilities

  • Responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction.
  • To respond courteously to guests’ requests, play a part in the general running of the reception desk.
  • Help the Room Division Manager to maintain a smooth room bookings service and ensure reservations and cancellations are recorded and processed efficiently. 
  • To undertake front-of-house duties, including meeting, greeting, and attending to the needs of guests, to ensure a superb customer service experience.
  • To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
  • To report any maintenance, breakage or cleanliness problems to the relevant manager.
  • To administer the general petty cash system and float in an accurate manner.
  • To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post, as and when required.


Requirements

  • At least SPM qualification
  • Must present a positive and professional attitude at all times.
  • Able to work under pressure and meet deadlines, possess a mature attitude, and am a good team player.
  • A friendly and welcoming approach
  • High standards of dress and presentation
  • Ability to remain calm during difficult situations or in a very busy environment
  • The ability to work unsupervised
  • Excellent interpersonal skills, including a pleasant telephone manner
  • Good administrative skills and the ability to use email and booking systems
  • Good team working skills.

Deadline: 30 Sep 2022 | Last Update: 09 Aug 2022