Helpdesk Application And Customer Support

Responsibilities

• You shall work under minimal supervision to receive calls, emails, walk-ins, and all forms of communication to attend and respond within stipulated working hours to end-users and customers inquires and operation assistance.
• You shall provide 1st level IIS Portal support.
• You shall provide 1st level LMS CN Portal support.
• You shall assist IIS and LMS CN administration matters to students and staff.
• You shall escalate issues up to the IIS & CN developer/database team when needed.
• You shall be able to translate technical knowledge into the written form when communicating with teammates, colleagues, end-users, and customers, when necessary.
• You shall compile and file documentation and generate the guidelines in different forms, when necessary.
• You shall be ready to provide briefings to end-users and customers in campus events.
• You shall perform all other duties relating to the above that may be assigned to you by your supervisor from time to time.

Requirements

• Candidate must possess at least a bachelor’s degree in Information Technology, Computer Science, or degree in relevant field.
• At least two (2) years of working experience in helpdesk support or relevant support area.
• Ability to converse, write and read English efficiently.
• Excellent follow-up, communication, and time management skills.
• Have team spirit, able to engage and discuss to find solutions among the team.
• Excellent customer service-oriented behavior.
• Candidate must be willing to work in Cheras, Kuala Lumpur.